Billing, invoices, and your card
Subscription information appears on the Billing page in MyReviewz™. Card and invoice details are managed through Stripe's customer portal. Stripe processes MyReviewz™ subscription payments and stores your card number. MyReviewz™ does not see or store the complete card number; it sees only the last four digits.
Where billing lives
- Sign in and open Settings.
- Click Manage billing & plan.
The Billing page shows your current plan, when it renews (and for how much), and the card on file, listed by brand and last four digits. Only the account owner can see and manage billing; teammates with a seat won't have access to this page.
The Stripe customer portal
From the Billing page, click Manage billing to open Stripe's portal for your account. From there you can:
- Update your card. Card expired or switching to a different one? Change it here and future charges use the new card. Takes under a minute.
- View, download, and print invoices. Every charge has an invoice, and you can download any of them as a PDF for your bookkeeper or accountant.
- Cancel your subscription. Canceling is self-serve, no phone call required. Your paid features stay active until the end of the period you've already paid for, then your account moves to Free. See Adding and removing add-ons, and canceling for exactly what happens to your data.
How charges work
- Your first purchase goes through a Stripe checkout page where you enter your card. The subscription then renews automatically each month on the same card.
- Adding an add-on (Rezolv™ or Surveyz™) changes your plan right away, and the prorated difference for the rest of the current month is charged to your card on file immediately, not tacked onto next month's bill. Your next renewal is then a clean, full month at the new price.
- Your renewal date and amount are shown on the Billing page, so nothing sneaks up on you.
If a payment fails
If we couldn't charge your card, the Billing page shows a notice: "We couldn't process your last payment." Click the update payment method link in that notice to put a working card on file and keep your paid features running.
On Free but paid in the past?
If your account is on Free now but you had a paid plan before, the Billing page gives you a View past invoices link. It opens an invoices-only view of the Stripe portal, so you can still see and download every past invoice even though nothing is currently being billed.
Quick reference
| I want to… | Where |
|---|---|
| Add Rezolv™, Surveyz™, or Complete | Settings → Manage billing & plan → the Add buttons |
| Remove an add-on or cancel | Settings → Manage billing & plan → Manage billing |
| Update my card | Manage billing → payment method |
| See, download, or print an invoice | Manage billing → invoice history |
| Get old invoices (now on Free) | Settings → Manage billing & plan → View past invoices |
Billing question we haven't covered? Email help@myreviewz.app.